At OhTees, we are committed to providing you with high-quality products and an excellent customer experience. To ensure smooth and timely delivery of your orders, please review our shipping policy below.

1. Shipping Timeframes

• We strive to process and ship all orders within 2-3 business days of receiving your order, excluding holidays and weekends.
• Delivery times vary depending on your location, shipping method selected, and other external factors. Please refer to the estimated delivery times during checkout for more details.

2. Shipping Methods and Costs

• Shipping costs are calculated based on your order size, weight, and delivery location. You will be able to review your shipping options and costs at checkout.
• We offer standard shipping as well as expedited options, depending on your location and the urgency of your order.

3. Order Tracking

• Once your order has been shipped, you will receive an email with your tracking number (if applicable) and a link to track your shipment.
• You can track your order status through the carrier’s website or by logging into your OhTees account.

4. Shipping Restrictions

• OhTees currently ships within Pakistan. International shipping may be available on request, subject to additional charges and restrictions.
• Some items may be restricted from shipping due to size, weight, or other factors. If this is the case, you will be notified during the checkout process.

5. Address Accuracy

• Please ensure that all delivery information is correct before finalizing your order. OhTees cannot be held responsible for delays or issues caused by incorrect or incomplete address information.
• If there are any changes or corrections needed, please contact our customer support team as soon as possible. We will make reasonable efforts to update your order, but we cannot guarantee changes once the package has been dispatched.

6. Delayed Shipments

• While we make every effort to ensure that your order is delivered within the estimated timeframe, occasional delays may occur due to unforeseen circumstances such as weather conditions, holidays, or carrier-related issues.
• If your order has been delayed beyond the estimated timeframe, please reach out to our customer support team, and we will assist you in tracking your shipment.

7. Lost or Damaged Shipments

• In the rare event that your order is lost or damaged during transit, please contact us immediately with your order details.
• We will work with the shipping carrier to investigate and resolve the issue. If necessary, we will arrange for a replacement or issue a refund for the damaged or lost item.

8. Shipping Fees for Returns

• Customers are responsible for return shipping costs unless the item is defective or incorrect. In such cases, OhTees will cover the return shipping costs.
• We recommend using a trackable shipping service for returns to ensure your return is safely delivered to us.

9. International Shipping (if applicable)

• For international customers, please contact us directly to inquire about shipping options, delivery times, and rates.

OhTees reserves the right to modify this shipping policy at any time. Changes will be updated on this page, and any changes will not apply retroactively to orders already placed.

For any questions or assistance regarding shipping, please don’t hesitate to reach out to our customer support team.