Return and Refund Policy

At OhTees, we strive to provide you with the highest quality products and the best customer experience. However, we understand that there may be instances where you may need to return or exchange an item. Please read our Return and Refund Policy carefully to understand your options and ensure a smooth process:

1. Returns Eligibility

• We accept returns within 7 days from the date of delivery.
• The product must be unused, unwashed, and in its original packaging with all tags and labels intact.
• For hygienic reasons, certain items such as hijabs must not show any signs of wear or usage, and the original packaging seal must be unbroken.

2. Return Process

• To initiate a return, please contact our customer support team via email or phone with your order details and the reason for the return.
• Our team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number to include with your return shipment.

3. Return Shipping

• Customers are responsible for the return shipping costs, except in cases of receiving a defective or incorrect item.
• We recommend using a trackable shipping service to ensure safe delivery of your return.

4. Refund

• Once we receive the returned item and inspect it for eligibility, we will process your refund.
• Refunds will be issued to the original payment method used during purchase.
• Please allow 5-7 business days for the refund to reflect in your account, depending on your payment provider.

5. Exchanges

• If you wish to exchange a product for a different color, size, or style, please follow the return process and then place a new order for the desired item on our website.

6. Damaged or Defective Items

• In the rare event that you receive a damaged or defective product, please contact us immediately with photographic evidence.
• We will arrange a replacement or issue a refund for the damaged/defective item, including return shipping costs.

7. Non-Returnable Items

• For hygiene and safety reasons, certain items like hijab pins, undercaps, and accessories are non-returnable unless received in a damaged or defective condition.

8. Please Note:

• Refunds will be processed based on the original payment method used for the purchase.
• We reserve the right to refuse returns that do not meet our eligibility criteria.

OhTees reserves the right to modify this policy at any time without prior notice, though changes will not apply retroactively to previous purchases.

For any questions or assistance regarding our Return and Refund Policy, please don’t hesitate to reach out to our dedicated customer support team.